Locked yourself out or lost your keys?
As soon as you notice that you have locked yourself out, please contact us so we can help you out. It is important that you give us information about how, where and when you might have lost the key.
If a Residence Assistant, the Housing Foundation Inspector, or a receptionist is available on site at your residence, they may be able to help you get back into your accommodation. Some dorms have night-time services on site that can let you into your room. Please note: If you request help between 16:00 – 08:00, a fee of DKK 300 will apply. You can find the contact information for your RA and Inspector on our page for your accommodation.
In some cases we might have to change the locks or replace the keys due to safety, which will be on your cost.
If you lose your keys please contact us directly during office hours. If a replacement is needed, you will be charged a fee and will also have to pay the exact invoice charge for change of locks, including for a new set of keys/chips.
Do not call a locksmith yourself.
You should only change the lock by yourself if it is an emergency. This means that it cannot wait until office opening hours.
Calling a locksmith yourself will probably result in two key changes, because many of our key systems are specialised. This means that often the locksmith will change the lock to a wrong generic system, and then the Housing Foundation will have to call our locksmith to change the lock again to the correct specialised system. If yoiu call the locksmith it will be on your own cost. The price will be calculated by the locksmith and not us.
Note the information above does not apply to tenants at Nordisk Kollegium, Signalhuset Kollegium, Sølvgade(BaseCamp) and Tietgen Kollegiet. If you live there, contact the Administration Office at your residence. You can find contact information regarding your Administration Office on our page for your accommodation.
Water damage/practical emergencies
For urgent plumbing or other practical emergencies, please call the number for your residence in the list below. Please only call these numbers if the situation requires immediate attention. Misusing emergency services can result in a fine.
In life-threatening emergencies always call (+45) 112 and ask for the police, fire department or ambulance service.
- AB Alleen
VVS Tommy Barret, Phone +45 40 17 32 75 or +45 44 24 84 00
Basebuddy /RA Phone: +45 72109001
- Bispebjerg Kollegiet
Phone: +45 46431010
- Bikuben kollegiet In case of serious water damage call + 31335300
- Det ny Emdrupborg kollegium
- Dyrlægevej kollegiet
Phone +45 31470470
- Kagså kollegiet
Phone +45 41 77 77 80
- Kulbane Kollegiet
- +45 26846917
Emergency number call +45 53 95 95 53 Monday-thursday 2.30 pm- 8.30 am Friday 14.30 pm -8.30
- Nordisk kollegium
1. Inspector Martin M. Phone: +45 28351612, E-mail. firstname.lastname@example.org. Monday – Friday 8:00-15:00
2.Director Hans Birk – Lives at the residence entrance 32 1st floor.
- Nordre fasanvej kollegiet
DIS(Dansk industri & skadeservice) phone +45 70 11 12 14
- Emergency (only) number +45 70 15 38 00.
- Rebæk Søpark kollegiet
There are two opportunities. If number 1 isn’t answered, call number 2.
1. Lasse Bernth Phone +45 23 26 03 49
2. Mariendal EL Phone + 45 38 86 76 11
- Rektor Parken
Phone +45 38 89 08 89
- Rebslagervej kollegium
Emergency Phone +45 2779 2402 or Phone +45 2779 2401
- Rævegade apartments
Lars Riemann Phone +45 51 61 68 97
- Plumber only in emergencies +45 32550355 or +45 36466086 Locksmith +45 32510004
- Sigyn-Vermunds-Rovsingegade apartments
Only in urgent emergencies, call:
- Plumber: phone + 45 51 33 30 00
- Water damage: Phone +45 70 20 41 12
- Electrician: Phone + 45 70 27 55 70
- Søborghus park
Emergency(only) +45 70 30 23 30 (from 8am to 6pm)
70302020 (from 6pm)
Monday-friday from 06.00-16.00 – Inspector Jack Bangsbostrand,
Tlf. 27 90 15 26
Outside the hours above,
call Deas A/S, Phone +45 70 30 20 20
Phone + 45 23 28 40 80
SSG, Phone + 45 70 20 81 39
- Østerbro kollegiet
Inspector Kenneth Beyer Phone +45 50 44 10 17
For police, fire department, ambulance call 112
In life-threatening emergencies, always call (+45) 112. Ask for the police, fire department or ambulance service.
If you need to speak to the police about non-urgent cases, call (+45) 114. Examples of non-urgent cases include:
- Reports of crimes that do not require an immediate police presence.
- You need advice, for example on a running case, parking, or traffic.
- You wish to report something.
- You have a general query.