Support

Locked yourself out or lost your keys?

Locked out?

As soon as you notice that you have locked yourself out, please contact us so we can help you out. It is important that you give us information about how, where and when you might have lost the key. 
If a Residence Assistant, the Housing Foundation Inspector, or a receptionist is available on site at your residence, they may be able to help you get back into your accommodation. Some dorms have night-time services on site that can let you into your room. Please note: If you request help between 16:00 – 08:00, a fee of DKK 300 will apply.  You can find the contact information for your RA and Inspector on our page for your accommodation.  
In some cases we might have to change the locks or replace the keys due to safety, which will be on your cost. 

 

Lost keys?

If you lose your keys please contact us directly during office hours. If  a replacement is needed, you will be charged a fee and will also have to pay the exact invoice charge for change of locks, including for a new set of keys/chips.

Do not call a locksmith yourself.

You should only change the lock by yourself if it is an emergency. This means that it cannot wait until office opening hours.

Calling a locksmith yourself will probably result in two key changes, because many of our key systems are specialised. This means that often the locksmith will change the lock to a wrong generic system, and then the Housing Foundation will have to call our locksmith to change the lock again to the correct specialised system. If yoiu call the locksmith it will be on your own cost. The price will be calculated by the locksmith and not us. 

Note the information above does not apply to tenants at Nordisk Kollegium, Signalhuset Kollegium, Sølvgade(BaseCamp) and Tietgen Kollegiet. If you live there, contact the Administration Office at your residence. You can find contact information regarding your Administration Office on our page for your accommodation.  

Water damage/practical emergencies

For urgent plumbing or other practical emergencies, please call the number for your residence in the list below. Please only call these numbers if the situation requires immediate attention. Misusing emergency services can result in a fine. 

In life-threatening emergencies always call (+45) 112 and ask for the police, fire department or ambulance service. 

For police, fire department, ambulance call 112

In life-threatening emergencies, always call (+45) 112. Ask for the police, fire department or ambulance service.

If you need to speak to the police about non-urgent cases, call (+45) 114. Examples of non-urgent cases include:

  • Reports of crimes that do not require an immediate police presence.
  • You need advice, for example on a running case, parking, or traffic. 
  • You wish to report something.
  • You have a general query.

Read more about this on the website of the Danish police. You can also report something to the police using an online form via this website.