- Welcome
- How it works
- Housing Options
- Contracts
- Payment
- Your Stay
Arrival
• Keys
• Reporting of move in-issues
• CPR number
• Insurance
• Alternative housingDuring your stay
• Maintenance
• Cleaning Obligations
• General House rules
•Recycling
• Mail and packages
•Guests and Visitors
• Housing Benefit (“Boligstøtte”)Departure
• Departure Cleaning
• Returning your keys and other borrowed items
• Move-out inspection - About HF
- Support
Support
Locked yourself out or lost your keys?
Locked out?
As soon as you notice that you have locked yourself out, please contact us so we can help you out. It is important that you give us information about how, where and when you might have lost the key.
If a Residence Assistant, the Housing Foundation Inspector, or a receptionist is available on site at your residence, they may be able to help you get back into your accommodation. Some dorms have night-time services on site that can let you into your room. Please note: If you request help between 16:00 – 08:00, a fee of DKK 300 will apply. You can find the contact information for your RA and Inspector on our page for your accommodation.
In some cases we might have to change the locks or replace the keys due to safety, which will be on your cost.
Lost keys?
If you lose your keys please contact us directly during office hours. Outside office hours we recommend that you find alternative housing for the weekend( this will be on your own cost). If a replacement is needed, you will be charged a fee and will also have to pay the exact invoice charge for change of locks, including for a new set of keys/chips.
Do not call a locksmith yourself. It is only in case of an emergency you should change the lock by yourself (eg. life supporting medicine).
Calling a locksmith yourself will result in two key changes, because many of our key systems are specialised. This means that the locksmith will change the lock to a wrong generic system, and then the Housing Foundation will have to call our locksmith to change the lock again to the correct specialised system. If you call the locksmith it will be on your own cost. The price will be calculated by the locksmith and not us. Please have in mind that the second lock change will be charged to your account by The Housing Foundation.
Note the information above does not apply to tenants at Nordisk Kollegium, Signalhuset Kollegium, Sølvgade(BaseCamp) and Tietgen Kollegiet. If you live there, contact the Administration Office at your residence. You can find contact information regarding your Administration Office on our page for your accommodation.
Water damage/practical emergencies
For urgent plumbing or other practical emergencies, please call the number for your residence in the list below. Please only call these numbers if the situation requires immediate attention. Misusing emergency services can result in a fine.
In life-threatening emergencies always call (+45) 112 and ask for the police, fire department or ambulance service.
- AB Alleen
VVS Tommy Barret, Phone +45 40 17 32 75 or +45 44 24 84 00 - Basecamp(Sølvgade)
Basebuddy /RA Phone: +45 72109001 - Bispebjerg Kollegiet
Phone: +45 46431010 - Bikuben kollegiet In case of serious water damage call + 31335300
- Det ny Emdrupborg kollegium
- Dyrlægevej kollegiet
Phone +45 31470470 - Engvej Studios
DAn Thorup
Phone + 45 50 52 70 72 - Kulbane Kollegiet
- Mariendalsvej
Emergency number call +45 53 95 95 53 Monday-thursday 2.30 pm- 8.30 am Friday 14.30 pm -8.30 - Nordisk kollegium
1. Inspector Martin M. Phone: +45 28351612, E-mail. v@noko.dk. Monday – Friday 8:00-15:00
2.Director Hans Birk – Lives at the residence entrance 32 1st floor. - Nordre fasanvej kollegiet
DIS(Dansk industri & skadeservice) phone +45 70 11 12 14 - Emergency (only) number +45 70 15 38 00.
- Rebæk Søpark kollegiet
There are two opportunities. If number 1 isn’t answered, call number 2.
1. Lasse Bernth Phone +45 23 26 03 49
2. Mariendal EL Phone + 45 38 86 76 11 - Rektor Parken
Phone +45 38 89 08 89 - Rebslagervej kollegium
Emergency Phone +45 2779 2402 or Phone +45 2779 2401 - Signalhuset
- Plumber only in emergencies +45 32550355 or +45 36466086 Locksmith +45 32510004
- Sigyn-Vermunds-Rovsingegade apartments
Only in urgent emergencies, call:- Plumber: phone + 45 51 33 30 00
- Water damage: Phone +45 70 20 41 12
- Electrician: Phone + 45 70 27 55 70
- Søborghus park
Emergency(only) +45 70 30 23 30 (from 8am to 6pm)
70302020 (from 6pm)Monday-friday from 06.00-16.00 – Inspector Jack Bangsbostrand,
Tlf. 27 90 15 26
Outside the hours above,
call Deas A/S, Phone +45 70 30 20 20 - Tietgenkollegiet
Phone + 45 23 28 40 80 - Øresundskollegiet
SSG, Phone + 45 70 20 81 39
For police, fire department, ambulance call 112
In life-threatening emergencies, always call (+45) 112. Ask for the police, fire department or ambulance service.
If you need to speak to the police about non-urgent cases, call (+45) 114. Examples of non-urgent cases include:
- Reports of crimes that do not require an immediate police presence.
- You need advice, for example on a running case, parking, or traffic.
- You wish to report something.
- You have a general query.
Read more about this on the website of the Danish police. You can also report something to the police using an online form via this website.
