Credit or debit card
Credit or debit card payments are made via the booking system (please see the Booking Manual for the necessary steps). Usually, the best and cheapest way for you to pay is via credit card in our online system.
A service payment provider company supply the online payment option. In some rare cases, you are charged a percentage of the amount you are paying when making a payment using a credit or debit card. This amount is not paid to us, but is paid directly to the service payment provider company.
NB: It is not possible to use American Express when you make your payments.
Paying by card is easiest — but some credit cards will incur extra charges
The charges for cards are automatically added to the amount you have selected to pay to the Housing Foundation whenever you are using the online payment option. The amount paid to the payment service provider. The payment service provider will not appear in your Account Status page on your flow, as it is not paid to the Housing Foundation – it will only appear in your credit card statement.
Saving costs: Online payment versus bank transfer
When paying via bank transfer, we charge a fee for “reception of a payment via bank transfer”.
Therefore, in most cases the cheapest way for you to make a payment is by paying online in your workflow with a credit card. However, it depends on how much you are paying – in some cases it will actually be cheaper for you to make a bank transfer (please see the following image).
In order for you to avoid paying fees when we are returning your deposit, it is important that you make sure your credit card is valid up to 6 months after your contract end date. The deposit will be returned to the latest used credit cards. Please have that in mind when making the last payment of your stay. Read more about deposit returns here.
Paying via bank transfer
To make an international bank transfer, you need to indicate our SWIFT code and IBAN number, and name the Housing Foundation as the beneficiary. You must provide your tenant ID, otherwise we can’t trace the payment to you and confirm receipt.
If we need to transfer money to you, please provided us with your SWIFT and IBAN numbers, which you can get from your bank.
Bank account details for the Housing Foundation
Bank: Danske Bank
Registration number: 4180
Account number: 10364183
IBAN: DK9530000010364183 (BIC) / SWIFT: DABADKKK
Account holder: Housing Foundation
1057 Copenhagen K
Time frame for bank transfer
Please be aware that the transfer procedure might take several days; so make sure to do the transfer well in advance so we have the payment on time. Making an international money transfer can be costly since the involved banks often add their own extra fees. As a tenant you are responsible for taking these into account and paying these fees.
Please send a receipt in English to [email protected] if it is close to your payment due date.
Checklist: proceeding payment via bank transfer
Payment via MobilePay - an option if you have a Danish bank account
MobilePay is an app which can be downloaded from the app store/Google play/Windows Phone store – it is free to download. You can read more about the app, which was developed by Danske Bank in 2013
How do I do it?
- Download the application “MobilePay” on your smartphone or tablet and follow the installation instructions.
- Open the app and enter the amount you wish to pay.
- Click “vælg modtager” (=”choose recipient”) and enter our number: (+45) 94 93 15.
- Enter your tenant ID (5 digit number) in the message field, so we know who sent us the money. Swipe right to transfer the money. A receipt will then appear on your screen. The receipt can always be found in your MobilePay app later, if needed.
Limit on transactions when using MobilePay
As a standard setting, the transaction limit will be DKK 2.000 per day. This limit can be increased by going to settings in the app – you will need your NEM-ID to change the limit (please ask your bank for further information).
Saving costs: MobilePay versus bank transfer
When paying via MobilePay, we charge a fee for “transferring via Mobile Pay”
in some cases it will actually be cheaper for you to make a payment via bank transfer (please see the image below).