Deposit return

If everything in your residence is left in an acceptable condition after your stay ends, your full deposit will be returned to you.
Note that it can take up to 8 weeks from when your contract ends until you get your deposit back.

Return of deposit to a credit card

If you made the initial payment by credit card, we can return your deposit directly to your credit card account after your stay ends, and you save a fee that we charge for returning the deposit via bank transfer.

The deposit or other returns can only be returned to the credit card used for the initial payment, if your initial payment covers the equal costs as the amount to be returned, and if the credit card used is still valid at the time when the deposit can be returned, and if nothing blocks your card from receiving money directly from our bank.

  • The credit card of the first transaction must still be valid 4 months after you have moved out.
  • The initial transaction must be at least the deposit amount
  • NB. We cannot change the credit card information. The refund will be made to the exact card used to do the initial payment, if the requirements above are met.

NB! The refund of your deposit will only consist of your deposit, not the fee charged by the bank or QuickPay.

If you have paid excess rent, this of course will be included in your refund, please see more further down on this page.

Returning more than your deposit?

If we are returning more than just your deposit, for instance rent you paid ahead or accidentally paid too much, this affects how we can return the money to you. If the total amount to be returned when we close your account exceeds the amount you paid on your initial payment with a credit card, then we cannot return the amount to your credit card, but only via bank transfer. Example below:

– Staff member Tom paid the first installment with a credit card. The first installment was composed of the deposit (DKK 8000) + 3 months’ rent (3x DKK 4000 = 12,000): a total of DKK 20,000.

– In his second installment, Tom paid three more months’ of rent (3 x DKK 4000), so DKK 12,000.

– Tom needs to return home early and gives us plenty of notice. Therefore his contract is shortened by 2 months. He moves out and leaves his accommodation in a spotless condition, so that he will get the full deposit back. 

– He already paid rent for the entire period. Therefore the amount to be returned to Tom is DKK 8000 (deposit) + DKKK 8000 (2 months’ rent): a total of DKK 16,000. This exceeds his initial payment of DKK 12,000. Therefore we can only return the amount to him via bank transfer. Unfortunately this always entails a fee, which will be taken from Tom’s deposit. 

We have tried to illustrate why it’s important that your initial payment contains as a minimum the deposit in order for us to return it to your credit card at the end of your stay:

In this example the initial payment made by Mr Y is DKK 8000. If the amount to be returned to Mr Y’s credit card at the end of his stay is more than DKK 8000, it would not be possible to return the full amount to his credit card, instead we would be obliged to do a bank transfer.

Another option is to pay your deposit via bank transfer and then pay your rent via credit card.

Return of deposit via bank transfer

If your credit card isn’t valid, or other circumstances make it impossible for us to return the amount directly to your card, we charge a fee (see list of fees). When the system is unable to return the deposit to your credit card, a new step in your workflow will appear (The “Bank Account step”). In this step you have to fill out all the information in order for us to return your deposit via bank transfer. If the information you give us is incorrect or insufficient, we charge an additional fee for contacting you again.

What do I need to do?

In order to get your deposit back, please make sure to go through the move-out step in your workflow and choose how you want to get your deposit returned. It is your own responsibility to complete this step.

Please refer to the steps in the Book Manual

If for some reason we are unable to return your deposit to your credit card account, we will return it to you via bank transfer and will be forced to charge the associated fee.

Deductions from your deposit

If for some reason we have to clean or replace anything in your room, the deposit will not be returned to you in full. For those living in shared rooms, any repairs, replacements, or additional cleaning needed after your departure will be deducted equally from all students whose contracts end on the exact same date – regardless of departure date. This applies to any common areas of a shared apartments as well. If, however, you agree that it is only one person that is responsible for the damage or negligence, please make sure to notify us in a letter, signed by all parties.

However, it is the departing tenant(s) who must ensure that the apartment is clean in all areas at the end of the contract period.  If the departure cleaning has not been carried out, it is the departing tenant(s) who will get a bill.  Therefore we strongly recommend that you have cleaning tasks well organized from the beginning of your co-tenancy. It can be too late – and expensive – to postpone the cleaning policy discussion until someone is departing.

Cleaning

Regular cleaning and maintenance during your stay is an important aspect to the up-keep of residences. You should be preventing any build-up of grime, dirt, calcium, or grease throughout your stay.

It is not enough to leave with a tidy room/apartment and showcase far away photos of a neat looking apartment. Your apartment/room should undergo a thorough cleaning before you depart, and there should be no indication of build-up.

If any area is left unclean, you will be charged the same cost that our cleaning company charges the Housing Foundation for their services. Denmark is a high-income country so the cost of cleaning is comparatively high to other countries. On top of this, it can also take the cleaners extra time and effort to address build-up, so the cost will reflect that as well.

Damages

You will be charged for any broken items due to incorrect use. Wear and tear stemming from normal and correct use of the accommodation is acceptable.

In Denmark, landlords place great importance on preserving old and new apartments and it is the norm to bring a residence fully back to the state it was in upon move-in, typically involving painting, fixing the floors etc. Since there will almost always be something that needs fixing, it is quite normal not to get a deposit back in full.

This is not how we work. Since our residences are rented out to many different people for quite short periods, we do not expect of our tenants to refurbish the residences upon move-out. We take care (both practically and financially) of the “wear and tear repairs” needed to maintain the standard