If everything in your residence is left in an acceptable condition after your stay ends, your full deposit will be returned to you.
Note that it can take up to 8 weeks from when your contract ends until you get your deposit back.
Return of deposit to a credit card
If you made the payment by credit card, we can return your deposit directly to the latest used credit card account after your stay ends, and you save a fee that we charge for returning the deposit via bank transfer.
The deposit or other returns can only be returned to the latest used credit card of your last payment. It is important that your credit card is still valid up to 6 months after your contract end date.
NB! The refund of your deposit will only consist of your deposit, not the fee charged by the bank or QuickPay.
Return of deposit via bank transfer
If your credit card isn’t valid, or other circumstances make it impossible for us to return the amount directly to your card, we charge a fee (see list of fees). When the system is unable to return the deposit to your credit card, a new step in your workflow will appear (The “Bank Account step”). In this step you have to fill out all the information in order for us to return your deposit via bank transfer. If the information you give us is incorrect or insufficient, we charge an additional fee for contacting you again.
What do I need to do?
In order to get your deposit back, please make sure to go through the move-out step in your workflow and choose how you want to get your deposit returned. It is your own responsibility to complete this step.
Please refer to the steps in the Book Manual
If for some reason we are unable to return your deposit to your credit card account, we will return it to you via bank transfer and will be forced to charge the associated fee.
Deductions from your deposit
If for some reason we have to clean or replace anything in your room, the deposit will not be returned to you in full. For those living in shared rooms, any repairs, replacements, or additional cleaning needed after your departure will be deducted equally from all students whose contracts end on the exact same date – regardless of departure date. This applies to any common areas of a shared apartments as well. If, however, you agree that it is only one person that is responsible for the damage or negligence, please make sure to notify us in a letter, signed by all parties.
However, it is the departing tenant(s) who must ensure that the apartment is clean in all areas at the end of the contract period. If the departure cleaning has not been carried out, it is the departing tenant(s) who will get a bill. Therefore we strongly recommend that you have cleaning tasks well organized from the beginning of your co-tenancy. It can be too late – and expensive – to postpone the cleaning policy discussion until someone is departing.
Regular cleaning and maintenance during your stay is an important aspect to the up-keep of residences. You should be preventing any build-up of grime, dirt, calcium, or grease throughout your stay.
It is not enough to leave with a tidy room/apartment and showcase far away photos of a neat looking apartment. Your apartment/room should undergo a thorough cleaning before you depart, and there should be no indication of build-up.
If any area is left unclean, you will be charged the same cost that our cleaning company charges the Housing Foundation for their services. Denmark is a high-income country so the cost of cleaning is comparatively high to other countries. On top of this, it can also take the cleaners extra time and effort to address build-up, so the cost will reflect that as well.
You will be charged for any broken items due to incorrect use. Wear and tear stemming from normal and correct use of the accommodation is acceptable.
In Denmark, landlords place great importance on preserving old and new apartments and it is the norm to bring a residence fully back to the state it was in upon move-in, typically involving painting, fixing the floors etc. Since there will almost always be something that needs fixing, it is quite normal not to get a deposit back in full.
This is not how we work. Since our residences are rented out to many different people for quite short periods, we do not expect of our tenants to refurbish the residences upon move-out. We take care (both practically and financially) of the “wear and tear repairs” needed to maintain the standard