Departure

Departure checklist

Departure Cleaning

Your apartment/room should undergo a thorough cleaning before you depart, and there should be no indication of build-up. 

You can refer to the cleaning checklist to see how to do a proper cleaning. Other special considerations are the following:

  • If you have purchased any items yourself (such as bed linen or food, smaller furniture (both practical and decorative))  please make sure that these items are removed from the apartment and common areas when you depart. Said in another way – the things you brought into the apartment/room shoud be removed when moving out.  If you fail to do so there will be a fee associated with leaving things behind.  
  • If you have any useful things we recommend you to donate them to second hand stores  or a neighbour, so they can be re-used and enjoyed by others. 
  • You must address all areas of the apartment including the kitchen, bathroom, your own room(s) and common areas.
  • There are certain guidelines for common areas, so please make sure to familiarize yourself with them. Please click here for more information regarding cleaning obligations
  • You are most welcome to take close up pictures of your cleaning efforts, and keep them on hand.

Upon your departure, all pre-existing kitchens items need to be present and in good condition at the inspection of your accommodation. You are required to wash the dishes prior to departure so they are clean for the next tenant.

Please remember to close your windows and lock your door when you leave.

Deadline for returning keys?


According to the rental contract paragraph 11, tenants must vacate their rooms and return the keys by 12 noon 7 days prior to the last day of your contract.

The  move out date is non-negotiable. This applies even if the move-out date falls on a Saturday or Sunday or on a holiday – our inspection crew works all week.

Remember the keys can NOT be returned to the RA/ the RA mailbox/ your own mailbox. 

EXAMPLE: If your tenancy ends on 14th July, your room must be vacated and keys must be returned by 12 noon on 7th July

If we haven’t received the keys and you haven’t moved out by the deadline, it will be seen as a violation of your rental contract, and you will be charged one month of rent, as dictated by the Danish Rental Act.

 

Move out date examples


Contracts ending on the 31st: You depart and return keys by the 24th at 12 noon at the latest.
Contracts ending on the 30th: You depart and return keys by the 23rd at 12 noon at the latest.
Contracts ending on the 29 th: You depart and return keys by the 22nd at 12 noon at the latest.
Contracts ending on the 28th: You depart and return keys by the 21st  at 12 noon at the latest.
Contracts ending on the 14th: You depart and return keys by the 7th at 12 noon at the latest.

You have successfully moved out when you have vacated your room  and returned your keys and other borrowed  items within the deadline. 

Where do I return my keys?

You should return your keys and laundry cards to the place where you collected them from.

Adress: Georg Brandes Plads 4-6 1307 København K
Phone:+45-72109001
email: copenhagen@basecampstudent.com
Office hours: Mon-Thursday 9 am-12 noon, 14:00-17:00.
Friday 8 am-12 noon, 14:00-16:00.

You can also return your keys in the mailbox:

 

Adress: Arne Jacobsens Allé 11 A-E  2300 Copenhagen S
phone: +45 3262-3201
email: signalhuset@bo-vest.dk   
Keys can be returned within the signalhuset office open hours or in the mailbox:

Adress: Rued Langgaards Vej 10-18
2300 Copenhagen S
phone:+45 77 66 81 81
email: info@tietgenkollegiet.dk
Office hours :
Mon-Fri 8-9 am, 11 am-13:00; Wednesday 11 am-18:00.
Keys can be returned within office hours or in the  pink mailbox inside building 10B.

Adress: Strandboulevarden 32, 5th floor (door 126), DK-2100 Copenhagen Ø. 
Phone:+ 45 35 27 45 00
email: kontoret@noko.dk
Opening hours: Mon, Tues, Thurs, and Friday 8 am- 4 pm.
Tues + Thurs also 7-8 pm.

Keys must be returned within the opening hours.  

We are located at The University of Copenhagen’s South Campus. Click here to find a campus map

The Housing Foundation Copenhagen Office
Adress: Njalsgade 76, 4B-0-34
DK-2300 København S

NB. Due to covid-19 the keys that were picked up in our office must be returned to our mailbox outside our office.  Please read about the mailbox below. 

The TDC Homeboxes for internet connection should NOT be returned – please let it stay in the room/apartment for the next tenant to use.

If the tenancy is not vacated in time or the keys are not returned, we reserve the right to bill the arriving tenants delay expenses to you: Hotel, storage of luggage, transport and the likes. Furthermore, you will be charged a late move out fee on on months rent. 

Please return your keys in our mailbox

The mailbox at our office at Njalsgade is located to the right of the revolving entrance door ( Press on the map and where the yellow star is placed is the mailbox located). Please pass the dumpsters and then you will be able see a mailbox on the wall.

Make sure you put everything in an envelope that is marked clearly with:

  • Name
  • Tenant ID
  • Address and name of accomodation
  •  Room number

 Please ensure that key sets are complete and identifiable (tagged). Only that way can we trace these keys back to you, so you avoid a late-return fee. Please make sure to use a small envelope or a plastic bag since the slot is quite small

Are you a summer student?

According to the rental contract paragraph 11, summer students  must vacate their rooms and return the keys by 10 am 4 days prior to the last day of your contract.

The  move out date is non-negotiable. This applies even if the move-out date falls on a Saturday or Sunday or on a holiday – our inspection crew works all week.

Remember the keys can NOT be returned to the RA/ the RA mailbox/ your own mailbox. 

Summer students (renting during July/August only) must vacate their rooms and return the keys by 10 am 4 days prior to the last day of their contract. For instance, if your contract end date is 31st of July, your room must be vacated and the keys must be returned by 10am on 27th of July.

Further examples:

Contracts ending on the 31st: You depart and return keys by the 27th at 10am at the latest.
Contracts ending on the 30th: You depart and return keys by the 26th at 10am at the latest.
Contracts ending on the 14th You depart and return keys by the 10 th at 10am at the latest.

Move-out inspection

You will be called in for inspection when your lease is ending or you decide to hand in your keys. During this inspection, the inspectors will check that your room is not damaged and has been cleaned properly.

The inspection letter will be sent to your email address and will state the date and time of the forthcoming inspection.

Please keep in mind that it is not possible to change the inspection date and participation is optional. Therefore you do not need to contact us, if you are not able to participate. Rest assured that the inspection report will be sent to you shortly after the inspection, together with pictures.

If you have managed to clean on a regular basis and there are no damages, you will most likely receive your full deposit back. It will be returned to you 4-8 weeks after your contract’s tenancy end date. See more details in our Payment section.

If on the other hand the room/apartment is found insufficiently clean at the time of inspection, deductions will be made from your deposit.

If you live in a shared room (A+B) 
Tenants living in shared rooms (A + B) have to be aware that there will be a room inspection after tenant A or B moves out. If one tenant moves out, it is the other tenant’s responsibility to keep the bathroom and toilet clean, otherwise both tenants are at risk of getting a cleaning fee. Please be aware that when you share areas such as bathrooms, kitchenettes etc. all who have access to these areas are responsible for maintaining and cleaning it.

Deposit return

If everything in your residence is left in an acceptable condition after your stay ends, your full deposit will be returned to you.
Note that it can take up to 8 weeks from when your contract ends until you get your deposit back.

There are two ways to have your deposit returned:

  • To the credit card you payed it with
  • To a bank account (Danish or foreign)

Once you decide how you want your deposit returned you have to notify us on the online booking system, otherwise we cannot return it. You notify us by going into the ‘Account equalization’ step on your flow and entering the ‘Returning your deposit’ section. Here you either press ‘Yes’ for having the deposit returned to the credit card you paid it with or you press ‘No’ for having it returned to a bank account. If you choose the latter option you will also have to fill out your bank account information.

For more information about deposit return please click here.