We look forward to welcoming you in Copenhagen! Before you can collect your keys, please ensure that you have

We cannot provide you with your keys if these processes are not complete.

 Please read our special guidelines for key pick up due to covid-19 here.

When do I pick up my keys?

Please take the following information into account before you book your travel tickets to Denmark:

According to paragraph 11 in your rental contract, the lease begins on the date stated in paragraph 2. If your rental start date falls on a Saturday, a Sunday, or a holiday, you can only pick up keys on the following working day, because we are closed on weekends and holidays. We kindly remind you also to take our opening hours into account.

You can collect the keys any time on or after the first day of your lease. Have in mind that we only hand out keys within the office opening hours.  However, you can only move in to your residence after 12 noon on the first day of your lease, regardless of whether you have picked up your keys before 12 noon. While the Covid-19 pandemic is ongoing, you must make an appointment for vising our office. 

You receive an automatic email confirmation when we hand out the keys to you (or an authorized contact person).


 If you can’t pick-up your keys in person

  • Tenants who can’t pick up the keys in person can authorize another person (e.g. a friend, university mentor, or a future colleague) to pick up keys on their behalf.
  • You must send us an email of authorization: Send us an email in which you state the full name of your contact and explicitly give them permission to collect the keys on your behalf. We will check their ID against your email when they come to collect the keys.
  • Your contact person must bring a valid ID (passport or identification card with picture) in order to collect the keys. Your friend must also print and bring the e-mail where you confirm that you allow your friend  to pick up the keys on your behalf. 
 The RA’s can’t pick up the keys for you.
When can i make my issue report? 
You have 14-days to make your own issue report from the day we hand out the keys.  This also counts if a friend pick up your keys on your behalf. 

Where do I pick up my keys?

Keys for the following dorms must be collected at those dorms—click on each one to see details in their respective ‘Important info’ sections:

Keys for all other accommodation options must be picked up at the Housing Foundation office at Njalsgade during our opening hours. Remember to bring a valid ID (passport or identification card with picture). While the Covid-19 pandemic is ongoing, you can only enter our office wearing a mask. You must make an appointment for vising our office. 

+45 3533 2078

You can call us Monday-Friday
10am – 12 noon and 1pm – 3pm
(10-12 and 13-15)

When calling us, please have your five-digit tenant ID ready.


For general questions:

For questions regarding payments, account status etc:

Expected response time: 4-10 working days
We reply to all emails, so please do not send the same email more than once.

Njalsgade 76, 4B-0-34
DK-2300 København S

Office Hours
Monday, Tuesday, Thursday:
9:30 am – 12 noon, 1 pm – 3 pm
Wednesday: 1 pm – 3 pm
Fridays: 10 am – 12 noon, 1 pm – 3 pm
Saturday and Sunday: CLOSED

The office is closed on the following public holidays in 2020

– January 1 (New Year’s Day)
– April 9-13 (Easter break)
– May 1 (Labor Day)
– May 8 (Great Prayer Day)
– May 21 (Ascension Day)
May 22 (closed)
 June 1 (Whit Monday)
– June 5 (Constitution Day)
– December 24 – 27 (Christmas)
– December 31 – January 1 (New Year’s Eve and Day)



Reporting move in-issues

Cleaning complaint upon moving in
All our apartments/ rooms are cleaned and inspected professionally before your rental period begins. You should expect to find your accommodation clean, tidy, and ready for your stay.

In the extremely rare case that something is wrong when you arrive, please take pictures of the situation and send them in an email to us titled  ‘high importance’ or ‘urgent’ in the subject line, so that we see it right away. Then please make your way to our office or call us. We will endeavor to send a cleaner immediately. You have 24 hours from when we handed out your keys to report such incidents. See the Booking Manual for details.

Inspecting your residence and creating a move-in issue report
In the first few days of your tenancy, our professional inspectors will come to your accommodation and inspect it together with you (if you can’t make the date, they can do this in your absence). In addition, you also have 14 days from the day we handed out your keys to create your own Move-In Issue Report on our booking system. For example, if your rental period starts 1st September, your last day for reporting issues is 14th September.

If you believe something is missing or damaged, or if your room is not in a satisfactory condition, please take photos and place these with descriptions in a Word document. Then upload your document in the booking system under the step ‘Move in’. This way you ensure that you won’t be held responsible for these issues when we inspect the accommodation after your departure.

Please see the Booking Manual for details.

Sharing room with others
If you are sharing areas with other tenants, make sure to include these areas in your move-in report. Every tenant must have their own move-in report. Even if you are aware that your roommate has mentioned the same issues, you must have this noted in your own account as well.

The reported issues will be checked by the Housing Foundation and/or their inspectors.

Having the inspector in your home
If the inspector needs to come into your residence to fix an issue which you have reported, he will use his spare key to let himself in if you are not home. If you prefer to be present when he comes by, you need to arrange this directly with the inspector.

If the issue is urgent, e.g. water damage, smoke coming from the room etc., the inspector will always let himself in, but will leave a note stating that he has been in the residence.

CPR number

All residents in Denmark need to have a CPR number (a social security number) and engaging in public life without one is impossible–for example, you need it to open a bank account, access your health insurance, borrow books from the library, pay taxes, receive a salary, etc. As a tenant at The Housing Foundation Copenhagen you will have to register your address in your accommodation.  Your rental contract can serve as proof of legal address when you apply for a CPR number. 

Read details here:

CPR application for partners and family members
In order for members of your household (other than you) to apply for CPR registration, we need to approve of them first. This is because, according to Danish law, only partners, spouses, and family members may share an address for CPR application. If a friend or roommate lives with you and they are not our tenants, they cannot use your address to apply for a CPR number. Therefore, please fill in the Household Application Form and bring it to our office along with all listed parties. All of you should bring your IDs. Then we can check your details and sign the forms that you need for a CPR application.

Please find an example of a signed household application here.

If you are thinking about sharing an apartment rented from the Housing Foundation with another person, it is important to read the following text.

Who may live with you in your apartment/room and take address there?
You will receive a paper to clarify who is allowed to stay in the apartment with you. The paper also says how many people are allowed to live in the apartment/room and what you must do when a person moves in.

You must also be aware of the fact, that if a person wants to move in into your apartment/room and apply for a CPR number, the Local Authority (e.g. Copenhagen Municipality) will contact the Housing Foundation asking us to confirm if we permit that person to take up an address with you. In this paper, we also describe the procedure we follow in such a situation.

Only members of your household are according to the Rental Act § 26 allowed to move in and take address at your apartment. Household includes your family and other close relationship.

A person with whom you have no other relationship than you have decided to share an apartment/room is not a member of your household and can therefore not move in and take address. If you anyway let the person move in, it is subletting. According to your contract, you are never allowed to sublet. If you are subletting, you are acting against your contract and can be sanctioned for violation of your contract.

If you are not sure, about a person being accepted as a member of your household you are always welcome to contact the Housing Foundation.

How many persons can get permission to stay in the apartment and take address there?                                         
We rent out one-person rooms, shared rooms, 2-person rooms, and family apartments.

When you rent a “single rooms” room or apartment, normally no one but the contract holder may stay and take address here.

Some of our “single rooms” apartments are also advertised in the booking system as suitable for two room mates who each rent directly from us (as an “A/B shared apartment”). This means that there are two contract holders. In that case the other person does not have to be part of your household.

“2-person” rooms or apartments have a size that makes it possible for a household of two persons to live there. “Family apartments” are designed for families of more than two people.

For any other apartments, according to Housing Regulation act § 52a, we are not allowed to rent an apartment out to more than two persons per liveable room (not including kitchen, bathroom etc.) and they shall all be members of the contract holders household. If we ask for it, you are obligated to inform us about the size of your household and each person’s relationship to you.


The Housing Foundation does not provide you with any personal insurance. You have to take out personal insurance for yourself. We strongly urge you to take out a standard insurance policy that covers you and your personal belongings. At the very least, make sure you are covered by your home country insurance.
It is also a good idea to have a good travel insurance if something unexpected happens. 
The following points are instances where insurance may be useful to you:

  • Your bag or your bike is stolen or you experience a burglary
  • If you cause damage to other persons or items, wilfully or not, and likewise if another person causes damage.
  • If you have a bike accident resulting in a dentist bill
  • Unintentional flooding of the apartment below you and vice versa.
  • if you have to return to your home country ahead of time. 

Your landlord – the Housing Foundation or any other landlord – will in some cases cover building damages, but is never liable for accidents or crime inside your home. You must have your own insurance to cover these instances.

The insurance companies listed below will cover students on short-term stays in Denmark. There may be a fee for policies under one year duration.

Alm. Brand
Midtermolen 7
2100 København Ø

Gothersgade 133
1123 København K

Tryg Forsikring
Klausdalsbrovej 601
2750 Ballerup

Alternative housing

If you need a place to stay before the contract starts, or during the 7-day gap before a room change, please check for suitable accommodation online first. If you are in doubt, you are welcome to contact us and we may provide you with recommendations.