The move-in inspection
You will be called in for the inspection via email
In the first few days of your tenancy, our inspectors will come to your accommodation and inspect it. If you cannot attend the inspection they will do it in your absence. You are not required to be present at the inspection, and you will receive a copy of the report via email afterwards – regardless of whether or not you attended the inspection.
It is not possible to change the date or time of the inspection
You will not be called in for a new inspection, if you are unable to participate at your allotted time or if you do not show up for the inspection. You will still receive the inspection report by email shortly after the inspection has taken place.
If the inspector finds any damages or missing items during the inspection, they will come back to fix or replace these.
The Inspection Report
You will receive the report shortly after the inspection via email. If you find that it contains any mistakes or missing points, you should notify us in your own personal move in issue report within 14 days of your move in date (this means latest 14 days after your keys have been handed out).
If you have any difficulties uploading the issue report please contact us at [email protected].
You will be held liable upon your move out for deficiencies and damages that do not appear in the move in report, that haven’t been recognized by the Housing Foundation, or that haven’t been rectified.
If you have already moved in at the time of inspection
It is very important that you (and any possible roommates) follow the guidelines below, to insure your move in inspection is as accurate as possible:
• Please keep all areas (room, kitchen, bathroom, entrance) nice and tidy at the time of inspection.
• Please remove your bedsheets so that the inspector can check the quality of the top mattress.
• Leave the kitchen sink and table clean and tidy.
• Leave the toilet bowl, bathroom sink and bathroom floor clean.
Please also be aware that the inspector will take pictures of the accommodation for documentation.
The move-out inspection
You will be called in for the inspection via email
Once your rental period has come to an end or once you hand in your keys, you will be called in for a move-out inspection via email. Our inspector will come to your accommodation and check that there are no damages or cleaning issues.
It is not possible to change the date or time of the inspection You will not be called in for a new inspection, if you are unable to participate at your allotted time or if you do not show up for the inspection. You will still receive the inspection report by email shortly after the inspection has taken place.
If the inspector find no damages and you have been keeping your accommodation clean and tidy during your stay (including a thorough departure cleaning), you are more likely to get your full deposit back. It will be returned to you within 8 weeks after your contract has ended. You can read more about the deposit return here.
However, if the inspector finds any damages or the residence is found insufficiently cleaned, deductions will be made from your deposit.
The inspection report
If you are able to participate in the inspection, the inspector will go through the official report with you, referencing, the move-in report. The report will afterwards be emailed to you, along with any other relevant documents.
Damages Please note that some damage prices will take up to 14 days before they appear in your housing account, because we dont always have the price ready at the insepction, and the price therefore wont show in the report.
Disagreement with the report If you disagree with the report you must send your claim via email within the first 14 days from recieving your report.
Mattress protector sheet
Please note that the mattress protector sheet (not the top mattress) you received when you moved in, must be thrown out (unless you wish to bring it with you) before the move out inspection. If you do not do this, it will result in a fee for removal of extra items.
Removal of extra items
Please remember to remove everything that you have brought with into your room (clothes, own furniture, pillows/blankets, kitchen items, shampoo etc.), and to close and lock your door, before you finally leave the room. If you fail to comply with this, it may result in extra fees.
Do you live in a shared room (A/B)?
Tenants living in shared rooms (A + B) have to be aware that there will be a room inspection after tenant A or B moves out.
If one tenant moves out, it is the other tenant’s responsibility to keep the bathroom and toilet clean, otherwise both tenants are at risk of getting a cleaning fee.
We recommend the departing tenant to takle pictures of their departure cleaning which documents the state that they left the room in.
Please be aware that when you share areas such as bathrooms, kitchenettes etc. all who have access to these areas are responsible for maintaining and cleaning it on a regular basis.
Do you live in a shared apartment?
Tenants living in a shared apartment (A/B Alléen , Mariendalsvej , Signalhuset, Sigynsgade, Vermundsgade) have to be aware that the inspection solely will be concerning their own room – not the common areas.
However, tenants must still remember that they have a shared responsibility to keep the common areas neat and tidy at all times, and at the samt time equally liable for any damages to the common areas.