How does the booking system work?
We reserve flats and dormitories all over Copenhagen and then rent them out via our booking system.
What you see is what we have available.
All available housing options, as well as their exact prices, are shown on our booking system. You have to be invited to our booking system to access this information.
It is not possible to request/reserve a specific housing option before entering the booking system.
Our system is set up so that any rooms shown to you are available for you to book—limitations regarding gender, semester lengths, or staff/student status have already been considered automatically. It is not possible to request specific housing options before entering the booking system.
Our booking system is competitive.
Like most other online booking systems, our system operates on a ‘first-come, first-served’ basis. This means that attractive housing options are booked out quickly. That is why it is a good idea to identify your preferred housing options on our website before you receive your invitation to the booking system.
Our capacity is limited.
Three times a year we systematically invite a large number of new users to our system in a process called a ‘Booking Round’. This is when most of our available accommodation is rented out. We are typically able to rent out rooms to approximately half of all primary users arriving in an autumn semester and most of the users arriving in a spring semester. We usually have available housing for all incoming summer students renting only in July and August.
Reading the Booking Manual is mandatory.
Details about how to enter the booking system and make a booking are described in our Booking Manual. It is mandatory to read the manual before completing a booking. When making a booking and again when signing a rental contract you confirm that you have read and understood the Booking Manual and that you have read our website.
Always use your Tenant ID
When you get your invitation e-mail that gives you acces to our booking system, you will get your tenant ID. Your tenant ID is a unique five-digit identifier number that allows us to look up your case quickly and easily. You must use it in all your transactions and communications with us when you call or e-mail us. The tenant ID will be written in the subject line and also within the e-mail with the login details. You can also find your tenant ID in the upper right corner of the Declaration of Consent contract.
Students cannot cancel their rental contracts once the rental period has started. However, they can attempt a Shortening Offer to find a new tenant for the room. Staff can cancel if they give a minimum notice period of one whole calendar month plus the running calendar month. Please see the Booking Manual for details.
Please see our Special cancelation policy for Fall 2020 here