Who to Contact
Who to contact during your stay
For inventory related issues:
For inventory related issues such as a broken or missing inventory for instance bed, lamps, chairs etc. please contact our Service Manager Attila Csiki directly.
Please be advised that he will let himself in if you are not present. If he can’t solve the problem, we will contact the building owner. Phone: +45 50525096 (Tuesday & Thursday from 8am-10am) Email: [email protected]
For general enquiries:
For general enquiries please and other emergencies inside opening hours please contact Housing Foundation.
Email: [email protected]
For finance enquiries:
For finance enquiries please contact the finance team at Housing foundation.
Email: [email protected]
Practical emergencies (outside opening hours):
For practical emergencies outside opening hours such as water damage, plumbing issues and electricity issues etc. please call the number for your residence, from the list below.
Please only call these numbers if the situation requires immediate attention. Misusing emergency services can result in a fine.
- AB Alleen: Phone: +45
- Basecamp(Sølvgade) Basebuddy /RA , Phone: +45 72 10 90 01
- Bispebjerg Kollegiet CC Facility, Phone: +45 60 70 90 71
- Bikuben kollegiet Phone: +45 23 83 08 10
- Det Ny Emdrupborg kollegium, Belfor Phone: +45 70 15 38 00
- Dyrlægevej kollegiet Phone: +45
- Engvej Studios Phone: + 45 54 55 77 65
- Kulbane Kollegiet SEA VVS (plumber/VVS) Phone: +45 40 18 40 97, Svensson (Glazier/glarmester) + 45 28 88 54 96
- Mariendalsvej Brabo Ejendomsservice, Phone: +45 35 14 51 49
- Nordre fasanvej Kollegiet Pro Skadeservice, Phone: +45 70 23 23 06
- Rebslagervej kollegium Phone: +45 27 79 24 01 / + 45 27 79 24 02
- Signalhuset Phone: +45 32 55 03 55
- Sigyn-Vermunds-Rovsingegade apartments Phone: + 45 51 33 30 00
- Søborghus park Rengøringsagenterne, Phone: +45 70 10 75 76
- Tietgenkollegiet Phone: + 45 23 28 40 80 (No SMS)
- Øresundskollegiet Belfor, Phone: + 45 70 15 38 00
- UMEUS GP Gruppen, Phone: + 45 33 33 55 00
For life threatening emergencies:
In life-threatening emergencies always call (+45) 112 and ask for the police, fire department or ambulance service.
Locked yourself out or lost your keys?
Locked out?
As soon as you notice that you have locked yourself out, please contact us so we can help you out. It is important that you give us information about how, where and when you might have lost the key.
If a Residence Assistant, the Housing Foundation Inspector, or a receptionist is available on site at your residence, they may be able to help you get back into your accommodation. Some dorms have night-time services on site that can let you into your room. Please note: If you request help between 16:00 – 08:00, a fee of DKK 300 will apply. You can find the contact information for your RA and Inspector on our page for your accommodation.
In some cases we might have to change the locks or replace the keys due to safety, this procedure will be at your expense.
Lost keys?
If you lose your keys please contact us directly during office hours. Outside office hours we recommend that you find alternative housing for the weekend (this will be at your own expense). If a replacement is needed, you will be charged a fee and will also have to pay the exact invoice charge for change of locks, including a new set of keys/chips.
Do not call a locksmith yourself.
It is only in case of an emergency you should change the lock by yourself (eg. life supporting medicine).
Calling a locksmith yourself will result in two lock changes, because many of our key systems are specialized. This means that the locksmith will change the lock to a wrong generic system, and then the Housing Foundation will have to call our locksmith to change the lock again to the correct specialised system. If you call the locksmith it will be at your own expense. The price will be calculated by the locksmith and not by us. Please have in mind that the second lock change will be charged to your account by The Housing Foundation.
Note; the information above does not apply to tenants at Signalhuset Kollegium, Sølvgade(BaseCamp) and Tietgen Kollegiet. If you live there, contact the Administration Office at your residence. You can find contact information regarding your Administration Office on our page for your accommodation.
