Problems when paying via credit or debit card

If you get an error message when you try to make a payment online using a credit or debit card, there are several options:

Error message: ”Order number already used”–this error you can easily sort out yourself:

• Make sure you’re using a PC or a MAC (not a tablet or a phone)
• Please use Google Chrome as your browser (as stated in the Booking Manual)
• Click on the account step again
• Then click “SAVE”. By doing this, you reload the Account step under the Payment step.
• Now try again, and the error should disappear.

Error message: “Payment took too long, you have to close the window and try again” or “Payment failed”.

This error does not come from our payment system. It occurs when something in the payment goes wrong. Most often it is a problem with your credit card provider or bank. You can try to click on the account step again and then click “SAVE”. By doing this you reload the Payment flow step. If the error is still there after reloading the step, please contact your bank or credit card provider to find a solution. It may indicate that you have a set payment limit on your card, or your bank may refuse to transfer to a foreign account, or your card simply isn’t valid for making online payments.

You can also try to split your payment into smaller sections, so instead of making a payment of 20.000dkk you can make 4 payments of 5000dkk.

If payment online via credit card does not work for you, you always have the option of paying via bank transfer.