It is only possible to cancel your booking free of charge within the first 14 days (cool-off period) if your contract has not started and it is not an immediate booking.
To cancel click on the ‘Cancellation’ button in the Dashboard section of your housing account or send us an email.
Mondays, Tuesdays, Thursdays:
9:30 am – 12 noon, 1 pm – 3 pm
Wednesdays: 1 pm – 3 pm
Fridays: 10 am – 12 noon, 1 pm – 3 pm
Public holidays, Saturdays and Sundays:
CLOSED
The office will be closed on the following days during 2025:
February 5th – internal office meeting
April 17th – 21st (both days included) Easter
May 1st – Workers day
May 29th – Ascension day
June 5th – Constitution day
June 9th – Whit Monday
December 24th – 26th – Christmas
December 31st – January 1st – New years
Mon, Tue, Thur and Friday: 10am – 12 noon and 1pm – 3pm
Wednesday: from 1pm – 3pm
Please make sure to have your Tenant ID ready when calling.
For general questions:
contact@housingfoundation.ku.dk
For finance questions:
finances@housingfoundation.ku.dk
(Expected response time: 4-10 working days)
Housing Foundation Copenhagen
Njalsgade 76, 4B-0-34
DK-2300 København S
CVR: 3213 9876